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Refund and Returns Policy
Refund and Returns Policy
Overview At Chitrali Shilajit, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the details below.
Eligibility for Returns
- Returns must be requested within 7 days of receiving the product.
- The item must be unused, unopened, and in its original packaging.
- Only products purchased directly from our website are eligible for returns.
Important Notice About Returns
- Customers should make up their mind before purchasing, as returns require additional costs.
- If a customer wishes to return a product after receiving it, they must cover the return shipping charges since courier services do not offer free returns.
- Please carefully consider your purchase before placing an order.
Non-Returnable Items
- Opened or used Shilajit products.
- Personalized or custom orders.
Refund Process
- To initiate a return, contact us at email or on WhatsApp with your order number and reason for return.
- Once approved, ship the item back to our return address.
- After receiving and inspecting the item, we will notify you of the refund approval or rejection.
- If approved, your refund will be processed on the same day😊.
Late or Missing Refunds
- If you haven’t received a refund yet, first check with your bank.
- If the issue persists, contact us at email or on WhatsApp .
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us at email or on WhatsApp and send your item to us.
Shipping Returns
- Customers are responsible for return shipping costs.
- Shipping costs are non-refundable.
- We recommend using a trackable shipping service to ensure safe delivery.
Order Cancellations
- Orders can be canceled before shipment. Once shipped, cancellations are not possible.
- To request a cancellation, contact us immediately at our email or on WhatsApp.
Cash on Delivery (COD) Only
- We currently only accept Cash on Delivery (COD) as our payment method.
- Please ensure you have the exact amount ready at the time of delivery.
Contact Us
Call us any time +92 325 5901572
Email Us
Our response time is 1 to 3 business days.